Privacy matters.
What information we need to respond to enquiries, who helps us process it, and how to contact us about your information.
Draft for business-owner and POPIA review before launch. This notice describes how the website is designed to operate. Confirm actual retention practices and third-party contracts before accepting online forms.
Who we are
Mutt Cuts Pet Parlour, 188 Koedoe Street, Wierdapark, Centurion, 0157. For privacy enquiries, contact us on 072 250 4552 or call 012 653 0912.
What we process
If you message us on WhatsApp, use the telephone link or complete an enquiry form, we may receive your name, phone number, preferred date, suburb, requested grooming service and details you choose to provide about your pet. Please avoid sending unnecessary sensitive personal information.
Why we use it
We use enquiry information to respond, discuss grooming, prepare a quote or arrange an appointment. Sending a booking enquiry does not mean you have agreed to promotional messaging. Any future direct marketing must follow applicable South African law and preference/opt-out requirements.
Service providers
The website is designed for Cloudflare hosting and security (including Turnstile for form spam protection) and, when enabled, Resend for delivering enquiry notifications by email. WhatsApp is operated by Meta. Providers may process information in other countries; review their applicable processing agreements and transfer safeguards.
Cookies and analytics
The delivered website does not include optional advertising pixels or analytics cookies by default. Cloudflare and Turnstile may process technical information to protect and deliver the site. If analytics or advertising tools are added, this notice and any necessary consent controls must be updated first.
Retention, security and your rights
Enquiries should be retained only as long as reasonably required for the purposes for which they were collected, legitimate business records and applicable legal requirements. We aim to protect information through limited access and suitable security controls. You may contact us to request access, correction or deletion where the law permits, or to raise a privacy concern.
Updates
This website privacy notice is prepared for the upcoming website launch and should be reviewed when operations or service providers change.